Find answers to commonly asked questions about FNDZ. You can also contact us directly on Discord or Telegram.

Deposit & Withdrawal

How do I make a deposit?
When you click on a vault, there is a “Deposit” button in the top right corner.
Click “Deposit” and enter your amount.
Agree with the terms and conditions by ticking the box.
Your deposit will show up under “My Deposits”. You can withdraw by clicking “Withdraw”.
More Help: Depositing
How do I withdraw my funds?
Connect your wallet to the FNDZ app.
Click on the vault you want to withdraw from, then click “Withdraw”.
Enter the amount you want to withdraw and click the “Withdraw” button again.
The funds will show up in your wallet once the transaction is processed on the blockchain.
More Help: Withdrawing
Why is my deposit not working?
If you are using FNDZ for the first time, you will need to give FNDZ permission to interact with your wallet (this is only needed once).
Click "Deposit" and then "Unlock". To approve permanently choose "Unlock Permanently". If you want to give one-time approval, choose "Unlock Once".
Next, open your wallet and press "Confirm". Once the transaction is complete, you can make a deposit. You can check the status of the transaction in your wallet.
Note: This transaction has a small gas fee. Make sure you have BNB tokens in your wallet to pay for gas.
Deposit still not working? Here’s why:
  1. 1.
    Are you connected to the BSC network? If not, please follow steps one and two in our guide.
  2. 2.
    Do you have BNB in your wallet? If not, you can purchase BNB with a credit card here or swap tokens for BNB here.
  3. 3.
    Does the vault accept the token you are trying to deposit (i.e. BUSD, DAI, USDT)? Check if you are using the correct token. You can find it under "Denomination Asset".
  4. 4.
    The vault may only allow whitelisted wallets to deposit (check vault rules).
  5. 5.
    The vault may only let you deposit every seven days (check vault rules).
Why can I not withdraw my funds?
Please make sure that you have enough BNB tokens in your wallet to pay for gas fees.
Check that you are using the same wallet you used to make a deposit.
The Binance Smart Chain network might be congested. Wait five minutes and try again.
What does 'Share Price' mean?
When you deposit into a vault, you are purchasing vault shares. You can find the share price directly above the price graph of a vault (click the ‘View Details’ button on any vault).
The share price relates to the vault’s performance and is calculated by dividing the total value locked (TVL) by the total share supply. Therefore, the number of vault shares you receive is calculated by dividing your deposit amount by the share price at the time of the transaction.


Does FNDZ charge fees for copy trading?
There are three types of fees. Note that all fees are transparent and visible in the 'Vault Details' section.
Management fee: This is a yearly fee charged on the total capital in the vault. It ranges between zero and three percent.
Performance fee: The performance fee is charged on profits. It ranges between zero and 30%. A portion (12.5 to 25%) gets sent directly to the FNDZ staking pool as rewards.
Trading fee: There is a small transaction fee (maximum 0.2%).
Referral bonus: You can earn 1% of the total deposit value when you refer friends to a vault.
How often are fees charged?
Fees are set by traders and are therefore different for each vault. Click "Vault Details" and scroll to the bottom. Then click on the "Fees" tab.
You will see an overview of each fee and when they are due.
More Help: Fees

Copy Trading

What’s the best wallet for FNDZ?
If you do not see your preferred wallet, give us feedback. We are actively integrating new wallets.
How does FNDZ copy trading work?
You can deposit funds into a vault that is managed by a trader and copy their trades automatically. Choose a vault and click on "Vault Details".
You will see a transparent record of fees, trades and performance. The vaults are governed by smart contracts, so that only your wallet can withdraw funds from a vault.
It's a convienent way to trade like a pro, without being one!
More Help: What is FNDZ?
What’s the difference between a trader vault and an Index vault?
Trader vaults are portfolios that are managed by experienced traders.
Index vaults are portfolios that are managed by algorithms. They contain a variety of tokens and are broadly diversified.
More Help: What is a Vault?
What is a vFNDZ token?
When you deposit into a vault, you receive vault shares called “vFNDZ”.
This is your share of the total capital in the vault.
When you withdraw your funds, the shares are traded back into stablecoins.
How do I add a vFNDZ token to metamask?
  1. 1.
    Go to the vault you have made a deposit into and click on "Vault Details"
  2. 2.
    Scroll down to the the bottom of the page
  3. 3.
    You will see the smart contract displayed
  4. 4.
    The "Vault" contract is the one you need to add to metamask
What does 'rebalancing' an index portfolio mean?
Rebalancing is the process of selling a token and then using the proceeds to buy another token. The rebalancing is done so that the index maintains a fixed weighting in each token compared to the total value of the index.
Index funds rebalance automatically once per week. In effect, this spreads your risk more evenly without giving up future returns.
The weighting is based on 'market capitalization', which is determined by multiplying the number of tokens by the unit price in US dollars.

Providing Liquidity

What is a Liquidity Provider?
A liquidity pool is a collection of tokens that are locked in a smart contract.
Liquidity pools are used to facilitate trading on decentralized exchanges.
Users called “Liquidity Providers” contribute their tokens and are rewarded with a share of the network transaction fees in return.
Rewards are in proportion to how much you contribute.
More Help: Providing Liquidity
How do I become a liquidity provider?
  1. 1.
    For a step-by-step guide, watch this video.
  2. 2.
    Provide liquidity in the FNDZ/BNB Pancakeswap V2 pool: HERE
  3. 3.
    Whitelist your address: HERE
  4. 4.
    Done! That was easy :)
More Help: Providing Liquidity
How do I get my rewards for providing liquidity?
To get your rewards, fill out this form and provide your wallet address with the LP tokens (the ones you received after you provided liquidity on Pancakeswap).
More Help: Providing Liquidity


What is the FNDZ token?
The FNDZ token is a utility token (governance token).
FNDZ tokens are used for governance voting, staking, vault owner bonuses.
More Help: FNDZ Token (FNDZ)
Where can I stake FNDZ?
You can stake your FNDZ on our platform here.
For more details about FNDZ Staking and how it works, visit the Staking page.


How do I swap tokens?
Connect your wallet to the FNDZ app and press "Swap" in the left hand menu.
Choose the token you want to swap in the top field (Pay) and enter an amount.
Choose the token you want to receive in using the dropdown arrow.
Press "Swap" and confirm in your wallet.
You can check the status of your transaction on the "Order Routing" display or in your wallet.
More Help: Swapping Tokens
On which exchanges can I trade the FNDZ token?
FNDZ is available on or
FNDZ is also available on various decentralized exchanges like Paraswap and Pancakeswap.


Does FNDZ require KYC?
KYC is mandatory once you have made transactions worth more than 1,000 dollars.
KYC can be completed on a desktop, smartphone or tablet.
KYC helps keep your funds safe and compliant with 5AMLD and 6AMLD (Anti-Money Laundering Directive) regulations.
More Help: Completing Your KYC
Does FNDZ store any of my private data for KYC?
FNDZ does not store any of your private data.
Your KYC will be processed by the identity management company Fractal.
Fractal is a leader in identity verification and uses state-of-the-art encryption to protect personal data.
A Fractal account can be linked to multiple wallets, so you only need to complete it once.
More Help: Completing Your KYC
Which countries can not use the FNDZ platform?
FNDZ does not interact with digital wallets established, located or resident in the following countries:
  • Cote D'Ivoire (Ivory Coast)
  • Crimea and Sevastopol
  • Cuba
  • Democratic Republic of Congo
  • Democratic People's Republic of Korea (North Korea)
  • Iran
  • Iraq
  • Libya
  • Mali
  • Myanmar (Burma)
  • Nicaragua
  • Somalia
  • Sudan
  • Syria
  • Yemen
  • Zimbabwe
  • Or any other state, country or region that is subject to sanctions enforced by the United States, the United Kingdom or the European Union.
Is FNDZ secure?
As a FNDZ user, you own your assets and private keys. Only your unique wallet ID can withdraw funds from a vault. Neither FNDZ nor the trader has direct access to your funds.
FNDZ received an above industry-average ranking in an independent security audit by ZOKYO.


Why can't I see my FNDZ in my wallet?
To see your FNDZ tokens in your wallet, you sometimes you need to add the token contract manually.
Scroll to the bottom of your wallet and click "Import Tokens". Fill in the below details.
Token Symbol: FNDZ
Token Decimal: 18


Where can I view the FNDZ roadmap?
You can view the FNDZ roadmap at the bottom of our homepage.