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Trader FAQ

Find answers to commonly asked questions about FNDZ. You can also contact us directly on Discord or Telegram.

Depositing & Withdrawing

Why is my deposit not working?
If you are using FNDZ for the first time, you will need to give FNDZ permission to interact with your wallet (this is only needed once).
Click "Deposit" and then "Unlock". To approve permanently choose "Unlock Permanently". If you want to give one-time approval, choose "Unlock Once".
Next, open your wallet and press "Confirm". Once the transaction is complete, you can make a deposit. You can check the status of the transaction in your wallet.
Note: This transaction has a small gas fee. Make sure you have BNB tokens in your wallet to pay for gas.
Deposit still not working? Here’s why:
  1. 1.
    Are you connected to the BSC network? If not, please follow steps one and two in our guide.
  2. 2.
    Do you have BNB in your wallet? If not, you can purchase BNB with a credit card here or swap tokens for BNB here.
  3. 3.
    Does the vault accept the token you are trying to deposit (i.e. BUSD, DAI, USDT)? Check if you are using the correct token. You can find it under "Denomination Asset".
  4. 4.
    The vault may only allow whitelisted wallets to deposit (check the vault rules).
  5. 5.
    The vault may only let you deposit every seven days (check the vault rules).
Do I own the assets I deposit?
FNDZ is non-custodial which means users have full ownership of their assets.
Users deposit assets into a vault, but only their unique wallet ID has the authority to withdraw those assets. The assets are always safely stored in a FNDZ vault governed by the smart contract.
How do I add funds to an existing vault?
Click on the vault you want to deposit into, then click 'Deposit'.
Enter the amount you want to deposit and click the 'Deposit' button again.
The funds will show up in your vault once the transaction has been processed on the blockchain.
Can I transfer crypto held in a smart contract vault?
If you want to transfer funds you need to withdraw them to your wallet and make the transfer manually using the menu in your wallet.
How do I withdraw my funds?
Click on the vault you want to withdraw from, then click 'Withdraw'.
Enter the amount you want to withdraw and click the 'Withdraw' button again.
The funds will show up in your wallet once the transaction has been processed on the blockchain.
Why can I not withdraw my funds?
Please make sure that you have enough BNB in your wallet to cover the gas fees.
Check the vault doesn’t have a minimum deposit period i.e (one day, week or month).
What is a vFNDZ token?
When you deposit into a crypto index, you receive vault shares called 'vFNDZ'.
This is your share of the total capital in the index.
When you withdraw your funds, the shares are traded back into stablecoins.

Fees and Commissions

Do I need to pay gas fees?
Conditional order types (limit, stop limit, take profit) are free of charge. For market orders, the swap will show up in your wallet along with the required gas fee. The fee will be deducted from the BNB balance in your wallet.
How do I claim my fee rewards?
Go to 'Vault Details' and click 'Claim Rewards'. A new window appears.
Then click the 'Claim Management Rewards' button and approve the transaction in your wallet.
The funds will go to your wallet once the transaction has been processed on the blockchain.
To claim your performance fees, click the 'Claim Performance Rewards' button and approve in your wallet.
Which fees and commissions does FNDZ have?
There are three types of fees. Note that all fees are completely transparent and can be viewed by all users.
Management fee: Vault owners can set a management fee between 0 and 3%. One half (50%) goes to the trader, the other half goes to the FNDZ DAO.
Performance fee: Vault owners can set a performance fee between 0 and 30%. A portion (12.5 - 25%) gets sent directly to the FNDZ staking pool as rewards. You can stake FNDZ tokens to receive an additional 25% on top of the standard 50% payout. The more you stake, the more you get. To get the full 25% bonus, you need to stake 10k FNDZ tokens on the platform.
Trading fee: There is a small transaction fee (maximum 0.2%).
Note: You will need to pay gas fees to trade on the Binance Smart Chain. Please make sure you have BNB tokens to pay for gas.
What is a management fee?
The management fee is a yearly percentage charged on the total capital in your vault.
You can charge a management fee between zero and three percent. You can claim the fee on a daily basis.
It is charged as follows:
Management Fee Revenue = Total Value Locked x (Days/365) x (Fee Percentage/100)
The fee is split evenly. One half (50%) goes to the vault owner and the other half to the FNDZ DAO.
More Help: Fees
What is a performance fee?
When you open a vault, you can set a performance fee. The performance fee represents the trader’s fees for the successful management of assets.
You can set the fee between zero and 30 percent. When creating a vault, use the sliders to set your fee level.
It is charged at regular points in time (the so-called ‘crystallization period’) and only charged on profits. Rewards are paid out in the alt tokens in which the performance has been generated.
By default, vault managers will receive 50% of the performance fee. If you stake FNDZ tokens, you can receive an additional 25% on top of the standard 50% payout. To get the full 75% payout, you need to stake 10k FNDZ tokens.
More Help: Fees
Vault Owner Staking Rewards: Rewards
When will I receive my payment from vault fees?
The performance fee is charged periodically (this period being known as the 'crystallization period') on profits.
During vault creation you can set your crystallization period to daily, weekly, or monthly.
You can claim the management fee on a daily basis.
Where can I see my earnings from vault fees?
In the main menu, click 'My Vaults', then 'Dashboard'. You can view your total earnings under 'Performance Fee Profit'.
You can also view your earnings per vault. Choose a vault and click 'Vault Details'. You can see your total earnings from the vault in the 'Performance Fee Profit' section.
More Help: Reporting and Rewards

KYC Verification

Is the FNDZ platform regulated?
FNDZ does not interact with wallets established or located in any state, country or region subject to sanctions by the United States, the United Kingdom or the European Union.
KYC is mandatory once you have made transactions worth more than 1,000 dollars. This is to ensure compliance with pending regulations in the United States and European Union.
Does FNDZ require KYC?
KYC is mandatory once you have made transactions worth more than 1,000 dollars. You can complete your KYC on a desktop, smartphone or tablet.
KYC helps keep your funds safe and compliant with 5AMLD and 6AMLD (Anti-Money Laundering Directive) regulations.
More Help: Completing Your KYC
Does FNDZ store any of my private data for KYC?
FNDZ does not store any of your private data.
Your KYC will be processed by the compliance company Fractal.
Fractal is a leader in identity verification and uses state-of-the-art encryption to protect personal data.
A Fractal account can be linked to multiple wallets, so you only need to complete it once.
More Help: Completing Your KYC

Managing a Vault

How do I add traders to co-manage my vault?
Go to My Portfolio > Dashboard to see all the vaults you are currently trading.
Click on the relevant vault and scroll to the bottom of the ‘Vault Statistics’ page.
Click on the 'Settings' tab. Scroll to the bottom.
In the ‘Delegate Trading’ section, paste the user’s wallet address in the ‘Authorized User’ input field and click the ‘Add User’ button.
You can revoke trading rights by clicking the cancel icon next to the wallet address.
How do I whitelist addresses?
You can restrict deposits into your vault, meaning that entry into it is made on an invitation-only basis.
During vault creation, toggle the 'Limit who can deposit' button and enter the addresses you wish to add to the white list. If you have a long list, you can upload a CSV file.
To add a whitelist to an existing vault, go to My Vaults > Dashboard. Choose a vault and click 'Manage Vault'. Click the 'Rule' tab and click 'Add Rule'. Choose 'Investor Whitelist' and paste the addresses.
If you add addresses to the whitelist, no other addresses than those listed will be able to enter your vault.
Where do I view the Profit and Loss (P&L) of my vault?
You can view your vault’s profitability in the My Vaults > Dashboard section. You can also click on your vault and see your profitability on the ‘Vault Statistics’ page.
For more details, scroll to the bottom of the ‘Vault Statistics’ page and click ‘Show more vault info’. Then click the ‘Financials’ tab.
Where can I see the fees that I have set for my vault?
Click the 'View Details' button on your vault. On the right side, under the chart, you will see the sections 'Management Fee' and 'Performance Fee'.
Can I delete a vault?
Please contact a member of the FNDZ Team on Discord or Telegram if you want to delete a vault. We appreciate your response.
What is the FNDZ Leaderboard?
FNDZ Leaderboards are publicly visible rankings that show the performance of trader vaults.
It provides a feedback loop to benchmark vault managers against their peers and delivers more liquidity.
FNDZ has multiple leaderboards with a range of metrics: Total Value Locked (TVL), Percentage Return Since Inception; Daily (24-hour) Profit; Weekly Profit; and Monthly Profit.
The top 20 vaults will be shown to users in the ‘Leaderboard’ tab.
What does 'rebalancing' an index portfolio mean?
Rebalancing is the process of selling a token and then using the proceeds to buy another token. The rebalancing is done so that the index maintains a fixed weighting in each token compared to the total value of the index.
The weighting is based on the 'market capitalization', which is determined by multiplying the number of tokens by the unit price in US dollars.
Index funds rebalance automatically. In effect, this spreads your risk more evenly without giving up future returns.

Staking

What are the advantages of staking?
Vault owners get an extra 25% of the performance fee, on top of the standard 50% payout, when they stake FNDZ tokens.
To unlock the extra 25%, you must stake a minimum of 10k FNDZ tokens. The more you stake, the more you unlock.
Staking rewards are paid out in FNDZ tokens and other tokens from projects listed on the platform.
More Help: Staking
Where can I stake FNDZ tokens?
You can stake your FNDZ on our platform here.
More Help: Staking

Trading

How are the trades routed on FNDZ?
All trades are routed through the ParaSwap decentralized exchange (DEX) aggregator.
ParaSwap is a community-driven middleware that can be used to compare prices and execute trades across multiple DEXs.
The ParaSwap integration ensures that FNDZ users can trade with the lowest possible gas fees and price impact.
How are gas fees calculated?
FNDZ uses DEX aggregators to compare gas fees for each order across multiple DEXs. This ensures the lowest possible gas fees.
Conditional order types (limit, stop limit, take profit) are free of charge. For market orders, the swap will show up in your wallet along with the required gas fee. The fee will be deducted from the BNB balance in your wallet.
How do I cancel a pending order?
Go to My Portfolio > Dashboard to see all the vaults you are currently trading.
Click on the relevant vault and press the 'Trade' tab.
Click on 'Open Orders' in the table at the bottom of the page to see your open orders.
Click 'Cancel’ next to the order you want to cancel and confirm.
Can I close individual positions within my vault?
You can open or cancel any order in your vault.
Go to My Portfolio > Dashboard to see all the vaults you are currently trading.
Click on the relevant vault and press the 'Trade' tab.
Click on 'Open Orders' in the table at the bottom of the page to see your open orders.
Click 'Cancel’ next to the order you want to cancel and confirm.
How do I set a Limit Order?
Go to My Portfolio > Dashboard to see all the vaults you are currently trading.
Click on the relevant vault and press the 'Trade' tab.
Click on 'Limit' on the trading interface (tabs above price display on left-hand side).
Enter a Limit price and the amount you want to Buy/Sell.
Click the ‘Sell/Buy’ button. Your order will close when the conditions are met.
What if my limit order never gets filled?
There are several factors that can cause a limit order to not be filled. Here are a few:
  1. 1.
    The exact price target of the limit order may not have been reached.
The charts displayed on the FNDZ UI aggregate price data from multiple sources. Occasionally, there may be a difference between the displayed chart price and the on-chain execution price.
2. It is a rare token which has low trading volume.
There may not be enough liquidity for your order to be filled.
3. There are insufficient funds in the vault to fulfill the order.
If a limit order is placed and the funds are moved, it will remain active, but unfilled.
How do I set a Stop Loss?
Go to My Portfolio > Dashboard to see all the vaults you are currently trading.
Click on the relevant vault and press the 'Trade' tab.
Click on 'Stop-Limit' on the trading interface (tabs above price display on left-hand side).
Enter a Stop-Limit price and the amount you want to Sell.
Click the ‘Sell’ button. Your order will close when the conditions are met.
Is my Stop Loss guaranteed?
Under normal market conditions, the set stop loss is not guaranteed.
If the market is volatile, the stop loss price you requested may not be traded in the market. In this case, the stop loss will be triggered at the next available price.
The result is that you may lose more than you intended to trade. We do not compensate you for these cases as we do not interfere in market conditions or events.
Can I edit the Stop Loss of an open trade?
If you want to edit your trade you need to cancel it and set a new order.
Go to My Portfolio > Dashboard to see all the vaults you are currently trading.
Click on the relevant vault and press the 'Trade' tab.
Click on 'Open Orders' in the table at the bottom of the page to see your open orders.
Click 'Cancel’ next to the order you want to cancel and tap 'Confirm'.
How do I set a Take Profit order?
Go to My Portfolio > Dashboard, to see all the vaults you are currently trading.
Click on the relevant vault and press the 'Trade' tab.
Click on ‘Take Profit' on the trading interface (tabs above price display on left-hand side).
Enter a 'Sell Price' and the amount you want to Sell.
Click the ‘Sell’ button. Your order will close when the conditions are met.
What is the minimum trade size?
There is no minimum order size on FNDZ.
Can I close part of my trade?
Once you have placed an order you can only cancel it in full.
Which assets can I trade on the FNDZ platform?
You can trade a select range of assets on the Binance Smart Chain. To see the full list, click here.
Why don’t you have all crypto assets like other platforms?
FNDZ is compatible with Binance Smart Chain, and is planning to offer more networks in the near future.
Not all assets are listed, only those that have a minimum 24-hour liquidity of $10,000.
New tokens that meet the listing criteria will be added on a regular basis. Please note that not all currencies can be directly traded for one another.
More Help: Supported Assets
Why can I not trade the tokens in my vault?
Please ensure that you have sufficient BNB in your wallet to cover the gas fees (market orders require a gas fee).
You do not need to pay gas fees for conditional order types (limit, stop limit, take profit).
The BSC network might be congested.
What are the advantages of trading with FNDZ?
FNDZ routes all orders through DEX aggregators to deliver the lowest possible fees and price impact. Conditional order types (limit, stop limit, take profit) are free of charge.
You own your assets and can safely store them in your wallet of choice. You can withdraw your funds at any time without exit fees.

Vault Set Up & Configuration

How do I add funds to my vault?
Click on the vault you want to deposit into, then click 'Deposit'.
Enter the amount you want to deposit and click the 'Deposit' button again.
The funds will show up in your vault once the transaction is processed on the blockchain.
More Help: Depositing
How do I create a vault?
Launch the FNDZ app and connect your wallet by clicking the 'Connect Wallet' button in the upper left corner.
Click 'My Vaults' in the left menu and press 'Create a Vault'.
Follow the setup instructions in the vault creation menu.
Please note: In order to create a vault on the platform, you will need to have enough BNB in your wallet to cover the gas fees.
More Help: Creating a Vault
What does 'Denomination Asset' mean?
The denomination asset is the base asset of your vault. There are two factors to think about when choosing a denomination asset:
Deposits: The denomination asset will be used for making deposits into your vault.
Performance Fees: The asset you select will be used as the benchmark for calculating your vault’s performance fee.
Why do I need to add funds to a vault?
To activate your vault, you will need to add a minimum of $10 in BUSC, BUSD, DAI or USDT.
This is needed to get your vault up and running and ready for trading.
What is the minimum amount required to open a vault?
You can open a vault with as little as $10 in BUSC, BUSD, DAI or USDT.
What is an index?
An 'index' is a portfolio that contains a range of cryptocurrencies that you can buy or sell as a bundle, rather than buying each token individually.
FNDZ allows professional traders to set up their own index strategy with custom settings such as weight caps, rebalancing intervals, fees and more.
To set up your own index, please contact a member of the FNDZ Team on Discord or Telegram.
Note: Applicants must pass a screening process that reviews their past trading record.

Other

Why should I trade with FNDZ?
We empower users to connect with each other and share trading knowledge. Here are just some of the many advantages of using FNDZ:
  • Ownership: Trade while retaining full ownership and custody of your assets.
  • Transparency: All fees, trades and results are verified on-chain and completely transparent.
  • Personalized trading: Customize your copy trading vault to suit your strategy and preferences.
  • Conditional Orders: We support conditional order types for DeFi trading. Whatever your level of experience, FNDZ is your gateway to trading success.
Is FNDZ Secure?
As a FNDZ user, you own your assets and private keys. Only your unique wallet ID can withdraw funds from a vault. Neither FNDZ nor the trader has direct access to your funds.
FNDZ received an above industry-average ranking in an independent security audit by ZOKYO.
How do I report a bug?
Please fill out our feedback form. Try to provide as much detail as possible.